Refund Policy
LAST UPDATED: 09/03/2024
Refund Policy
At Webtronic Labs LLC, we are committed to providing our clients with high-quality custom software solutions and services. However, we understand that there may be situations where a refund is requested. To ensure transparency and clarity, our refund policy is governed by the following terms:
1. Work Orders and Service Agreements
All refunds are strictly subject to the terms and conditions outlined in the Work Orders or Service Agreements that were signed at the time of service engagement. These agreements detail the scope of work, timelines, deliverables, and specific refund policies applicable to the services purchased. If you believe you are entitled to a refund, please refer to your signed Work Order or Service Agreement for the relevant terms.
2. Promotions and Website Content
In certain cases, promotions or special offers may be available through our website. Refunds related to these offers will be governed by the specific terms and conditions detailed within the promotional content or as stated on the website at the time of purchase. It is the client’s responsibility to review these terms carefully before availing any offers or promotions.
We reserve the right to remove or discontinue offers made through our website. If a service purchase is not completed while the promotion is active, Webtronic Labs LLC will not be obligated to honor offers that have been removed or are no longer available, unless otherwise specified in the Work Order or Service Agreement signed.
3. General Purchase Conditions
For a comprehensive understanding of the conditions that govern our service offerings, please review our General Purchase Conditions (GPC). These conditions outline the general terms of our services, including payment obligations, termination policies, specific conditions, and other procedures applicable to all transactions with Webtronic Labs LLC. The GPC can be accessed via the following link: 
WebtronicousGeneral Purchase Conditions – General Purchase Conditions.
4. Customer Support
If you have any questions or require further assistance regarding our refund policy, our customer support team is here to help. Please reach out to us via email at support@webtroniclabs.com. Our team will review your inquiry and respond as soon as possible.
5. Special Note for Gloria AI Product
For refunds related to our Gloria AI® product, please refer to the specific refund policy outlined on the following page: iamgloriaCondiciones del servicio – iamgloria. This policy governs all transactions and refunds pertaining to the Gloria AI® product.